At eZoetic.com, we stand behind each and every item we offer. If, for any reason, you are not completely satisfied with your purchase, return your items (within 30 days of delivery) for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Returned items must be in new condition with original packaging and accessories. Please note that made-to-order items may not be returned unless they are damaged (please see list below).
Items that are not returnable:
Mattresses, Box Springs & Mattress Pads
All gift returns will be issued store credit in the form of an eZoetic.com Gift Card and will be e-mailed to you once we receive the returned items.
Please note we cannot accept returns after 30 days from delivery.
Sending Your Return
Returning items is easy:
- Pack the items safely and securely using the original package and packaging (when possible).
- Be sure to include your order number.
- Send your package to: eZoetic.com Return, 1651 S. Victoria Ave., Los Angeles CA 90019
- Request a tracking number or proof of receipt from your shipping carrier to ensure your package arrives safely.
You also have the option to request a replacement or to exchange your item. Please note that it may take up to 5 business days to process returns once they arrive.