Customer Care: Shipping
U.S. Delivery Times
Within the United States we offer discount flat rate shipping (no tracking) or select shipping methods via UPS (with tracking). Orders requiring multiple shipments may arrive on different days depending on which warehouse is used to fill your order.
| Flat Rate: | 6-10 business days |
| UPS Ground: | 3-8 business days (5-10 business days for Alaska & Hawaii) |
| UPS Three-Day Select: | 3 business days |
| UPS Second Day Air: | 2 business days |
| UPS Next Day Air: | 1 business day |
Business days are Monday through Friday, excluding holidays determined by carriers.
Oversized items that require special shipping arrangements (as indicated on the product detail page) will be shipped using specialized shipping services. Delivery timeframes (as noted above) do not apply to oversized shipments.
We do ship to P.O. Box and APO/FPO addresses on products that ship directly from eZoetic.com. Check the “availability” section towards the top of the product detail page to determine where an item ships from.
Shipping Rates
For orders shipped via UPS, the cost for shipping is based upon your total order weight (for UPS shipping).
Multiple Shipments
Because the items offered at eZoetic.com are located at different warehouses, your order may result in multiple shipments. Rest assured that you are only charged the shipping amount you see at the time of checkout, regardless of the number of shipments your order requires.
Shipments may arrive on different days depending on which warehouse they ship from.
Track Your Order
For orders shipped via UPS, you will receive one or more tracking numbers on the shipping confirmation e-mail(s) we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' website below. Your tracking number is also available under “Your Account” in the “My Orders” section.
UPS
Package tracking: www.ups.com/tracking/tracking.html
U.S. customer service: 1-800-PICK-UPS or (800) 742-5877
Federal Express
Package tracking: www.fedex.com/us/tracking
U.S. customer service: (800) GoFedEx or (800) 463-3339
USPS
Package tracking: www.framed.usps.com/cttgate/welcome.htm
International Shipping
We offer international shipping to select countries for most products. Use our Shipping & Tax Estimator on the shopping cart page to get real time shipping rates for items in your cart.
Please note that we cannot (at this time) ship appliances or other items that involve a manufacturer warranty to international destinations. Shipping costs associated with warranty based repairs and/or replacements are simply too high to make this option practical.
We currently offer four shipping options for international orders. All items ship from the United States. Delivery times are estimates only.
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Express Guaranteed:
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1-3 business days. Tracking available.
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| Express: |
3-5 business days. Tracking available.
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Priority:
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6-10 business days. Tracking NOT available.
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| First-Class: |
Delivery time varies by destination. Tracking NOT available.
For shipments weighing up to 4 pounds only.
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*Before placing your order, please check your country’s rules and regulations concerning international internet purchases. Customs (in your country) may inspect and/or hold and/or charge duty on items you’ve ordered. We cannot be responsible for packages once they have been shipped.
Special Shipping Requirements
We can accommodate most U.S. and international shipping requests. Before placing your order, simply contact us with your special shipping requirements. Additional shipping charges may apply.
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